* Getting in touch via our Contact form of the website:
Clients can opt to complete this to initiate contact with the service. This will provide your name, phone number and email address. The information entered on the form will be sent securely to the company email address and will not be stored on the website. By completing this form, the user consents to be contacted via email.
Subscribers can opt to complete this to initiate contact with the service. This will provide your name and email address. The information entered on the form will be sent securely to the company email address and will not be stored on the website. By completing this form, the user consents to be contacted via email.
* Getting in touch via call, text email or social media:
Clients can opt to contact us by any of these methods to initiate contact with the service or during the course of accessing treatment. A record of this contact will be kept whilst correspondence/providing of services is still active and for up to 12 months following discharge. The information provided by you will be retained in its original form. This information may be stored within our email system, on mobile phones, or in social media messages systems. This may include your name, contact number and email address.
* Storage of personal information:
Personal information of service users will be stored for the purposes of providing services. This may include name, phone number, address, email address and other personal details. Summary notes are kept of therapy sessions in order to provide an effective service. The information will be stored on a remote and secure database system that complies with all legal requirements. If you have provided any personal information via email or text, it will be stored in line with the point above. If you make payment by card or BACS, information will be held in bank records which will be accessed by my accountant. Notes of all therapy session are required to be kept. Records will be stored securely and kept for a period of reasonable time as required by my insurance provider (typically 7 years).
* Third parties:
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing or research purposes.
If you are accessing the service funded by a private company or health insurance, we are required to share information with them. By accessing the service via these methods, users are consenting to this sharing of information.
All therapists are required to have clinical supervision and discuss clients in these sessions. Client information may be discussed, but you will not be identifiable.
If we are provided with information that suggests that you or someone else is at immediate risk or harm, we are required by duty of care to contact relevant services. This may be done without your permission. This could include contact with emergency services, your GP or other healthcare professionals.
You have the right to know what data I hold on you, why I am holding it - for how long and the right to access this information if you so wish.
The right to be forgotten -You can request that I delete and confidentially destroy the information that I hold about you and your sessions at any time- unless I am compelled to keep it by a court of law.
Breaches of data protection
In the event of any breach of our data protection policies, I will notify you and the Information Commissioner’s Office (ICO) within 72 hours and will seek to rectify this immediately.
Should you have any concerns about my data protection practices, you can raise these directly with me. You can also notify the Information Commissioner’s Office.